Ticketed Events

In these Terms & Conditions, the “Organiser”, “Us”, “Our”, or “We” means Somerleyton Estate (the trading name of Somerleyton Hall Gardens) and “Event” shall mean the event, exhibition or show printed on this ticket.

Tickets to Events are issued on behalf of the Organiser Somerleyton Estate and are subject to the following terms and conditions:

1. Nobody will be allowed admission to the Event without a valid ticket or pass.
2. For the safety of people at the Event, the venue management and the Organiser reserve the right to refuse admission and conduct security searches as they deem appropriate.
3. All tickets or passes should be checked on purchase, as mistakes cannot always be rectified.
4. Tickets cannot be exchanged or refunded after purchase. Please note that duplicate tickets cannot be issued under any circumstances.
5. Season tickets cannot be used at Somerleyton Hall Events. HHA and RHS cards not valid at events.
6. Official carers are admitted free of charge when attending with the person they are assisting. Evidence of official carer status will be required.
7. If the Event is rescheduled or moved, the Organiser will give you the options of either retaining or exchanging your tickets for the new date/location. If the Event is cancelled, you may be offered the option to transfer your ticket to a future event or a refund on your tickets.
8. If the Event is rescheduled, changed, moved or cancelled the Organiser cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services or compensation.
9. Defaced or altered tickets or passes will become void and the holder will be refused admission.
10. Tickets cannot be resold for commercial gain. If we have reason to believe that tickets have been re-sold, they will be invalidated, and the holder will be refused admission.
11. We may restrict the sale of tickets to a maximum number per person (allocation). We reserve the right to cancel tickets bought in excess of this allocation.
12. The Organiser reserves the right to alter or vary the content or timing of any part of the Event in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets.
13. The Organiser reserves the right to refuse admission or to eject any person appearing to be intoxicated, under the influence of drugs,refusing to wear a mask when required to do so (unless they are unable to do so due to an underlaying health condition), otherwise behaving dangerously or inappropriately, or for any other behaviour likely to cause damage, injury, nuisance and annoyance or for failure to comply with the reasonable request of the Organiser.
14. Neither the Organiser nor the venue operator will be responsible for any loss, damage, death or injury howsoever caused unless (i) the relevant party has breached its legal obligations; and (ii) such loss or damage is a direct and reasonably foreseeable result of the breach. For the avoidance of doubt, the Organiser will not be responsible for the actions of any third party, including, but not limited to, the exhibitors.
15. If all or any of the Event is planned to take place outdoors it will take place regardless of weather conditions (unless deemed unsafe by the safety officer). There are no refunds for bad weather. We strongly advise that you come dressed appropriately for an outdoor Event.
16. The Organiser does not accept any responsibility for any loss or damage to personal property brought to the Event.
17. Visitors may be filmed, photographed or sound recorded for broadcast, publication or security purposes whilst at the Event by the Organiser and our trusted sponsors and partners.
18. It is a condition of your admission to the Event that no commercial (non-private) use may be made by you of the Event or any part of it.
19. Visitors are not permitted to bring animals to the Event with the exception of guide, assistance and hearing dogs.
20. Picnics not to be brought into the gardens.
21. Please check Event details, timings and car park charges prior to travelling as these may be subject to change.
22. Please check your route prior to travelling to ensure you arrive on time. The Organiser is not responsible for any delays due to travel disruptions.
23. Every effort will be made to admit latecomers, but admission cannot always be guaranteed.
24. The relevant United Kingdom law will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Terms and Conditions.
25. We politely remind visitors not to bring picnics into the gardens.

Health and safety around the estate

Please be aware that the sites across the Somerleyton Estate including Fritton Lake, Fritton Lake Retreats and The Fritton Arms, contain natural features such as uneven surfaces, rabbit holes, branches, twigs etc plus shallow and deep open water. We would encourage visitors to wear suitable footwear and please keep children supervised at all times especially near to roads and water. Please note lighting is not provided in all areas and we would advise bringing a torch when visiting in the evening.